The Last Step in Residential and Commercial Leasing

Custom-scripted live interactions verify a clear understanding of, and agreement to, your property lease terms.

Verifications Performed

Communication and transparency are cornerstones of good business.

Despite the best efforts to communicate ALL relevant information clearly, there is often a misunderstanding somewhere along the way. Unfortunately, simple misunderstandings can grow into tenant dissatisfaction and frustration that can ultimately lead to major problems or, in some cases, formal proceedings. By documenting the terms and conditions of the lease agreement with your tenant, TenantTPV recordings serve to eliminate ambiguity and the potential for misunderstanding between the property manger and the tenant.

TenantTPV uncovers any ambiguities and verifies tenant’s clear understanding of terms and conditions of leasing agreement.

Professional
Representatives

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Highly trained to handle calls with precision in accordance with all legal requirements for the leasing industry.

Customer-
Friendly Scripts

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We work with each client to customize easy-to-understand scripts, that are fully compliant with both federal and state regulations.

Verification
Recordings

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Each verification is recorded in its entirety utilizing the latest technologies.

Quality
Assurance

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Quality assurance representatives review recordings and provide report summaries for TenantTPV verifications.

Inbound
Call Centers

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US-based, professional agents at multiple inbound call centers for immediate TenantTPV transactions.

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How does TenantTPV work?

For property managers, TenantTPV is not just an additional service, but the crucial last step before leasing to your client and occupying property.

TenantTPV process chart

TenantTPV verifies the lease’s key terms and conditions in these steps:

  1. Client participates in a recorded phone call with a TenantTPV agent.
  2. Agent will confirm the borrower’s identity and authority to enter into the new lease agreement.
  3. The agent will then confirm, during a recorded process, that the leasee clearly understands and agrees to the terms and conditions of the lease. Our agents will review the key terms and highlight specific conditions that have historically developed into points of contention so as to reduce the likelihood of issues in the future.
  4. These interviews are recorded and archived for future reference at any time.

Our technically superior solutions give you greater analytical insight and the best TPV value in the industry.

We leverage our technology and utilize our professional talent to bring the proper mix of expertise, insight and value to every TenantTPV opportunity.

Real-time data access coupled with up-to-the-minute recordings and archives, give you the top-level insight needed to track progress and fine tune your business.

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What does TenantTPV cost and how do we get started?

TenantTPV pay-as-you-go pricing is based on the complexity, value and technology required for the agreement verification. In many cases the cost of the TPV service can be passed along to the consumer. If you have a special case or opportunity, contact our TPV experts to develop a custom plan and price that fits your needs and your budget.

TenantTPV pricing

Pay-as-You-Go pricing includes:

  • Custom Script Assistance
  • TenantTPV expertise and consultation
  • Outstanding Customer Service
  • Archived recordings utilizing professional, US-based staff
  • Multiple call center locations to service your account
Contact Us

Getting started is very easy!

Once your final script is approved, our professional staff will be trained to deliver the script, verify the terms and conditions of the agreement and uncover any misunderstandings. We can be verifying your new leasees in a matter of days.

Call (888) 458-4TPV (878)

and press 1 to speak to a TenantTPV representative.

Frequently asked questions.

These are answers to a few of the most asked questions from property managers that are considering making TenantTPV the last step in their leasing process. If you have additional questions, or need to talk to one of our representatives, we are ready to respond with all of the information you need.

Third-party verification (TPV) is a process where an independent party confirms that the customer is actually requesting a change or ordering a new service or product. Using a transfer or three-way phone call, a TPV service provider confirms the customer’s identity and asks if he/she is an authorized decision maker. The TPV agent then verifies the terms of the order.
In property leasing, TPV can be the last step in leasing process. The property manager informs the leasee that they will participate in a recorded phone call with a TenantTPV agent, who will confirm the leasee’s identity and authority to enter into the new lease agreement. The agent will then confirm, during a recorded process, that the leasee has received the lease documents, had time to review them and agrees to the terms and conditions of the lease.
Property Managers today have to navigate a highly regulated and litigious environment. The opportunities for leasees to make claims against their property managers are constantly expanding. TenantTPV archived recordings are a powerful tool in establishing an affirmative defense against baseless claims.
Communication and transparency are cornerstones of good business. Despite the best efforts to communicate ALL relevant information clearly, there is often a misunderstanding somewhere along the way. Unfortunately, simple misunderstandings can grow into renter dissatisfaction and frustration that can ultimately lead to major problems or, in some cases, formal proceedings. By documenting the terms and conditions of the lease agreement with the leasee, TenantTPV recordings serve to eliminate ambiguity and the potential for misunderstanding between the property manager and the leasee.
Getting started is very easy! Once your final script is approved, our professional staff will be trained to deliver the script, verify the terms and conditions of the agreement and uncover any misunderstandings. We can be verifying your new leasees in a matter of days.
The process is quick, simple and straight forward. We can provide sample scripts that you can edit to develop your custom script. We engage all appropriate parties, such as your legal counsel, to review your script during development phase. Once it is completed and approved, we can have your script up and running within days.

We’re All About Relationships.

TenantTPV strategically partners with a wide range of world-class businesses to deliver complementary solutions within the property managment and leasing industry. We are constantly mindful of building strong relationships with professionals that share our commitment to outstanding customer service. If you’re interested in becoming a partner with a fast growing business servicing the property management industry, contact us and we’ll show you the benefits TenantTPV delivers.