The Last Step in Lending.
From Home loans to Student Loans

Custom-scripted live interactions verify a clear understanding of and agreement to loan terms.

Verifications Performed

Communication and transparency are cornerstones of good business.

Despite the best efforts to communicate ALL relevant information clearly, there is often a misunderstanding somewhere along the way. Unfortunately, simple misunderstandings can grow into borrower dissatisfaction and frustration that can ultimately lead to major problems or, in some cases, formal proceedings. By documenting the terms and conditions of the loan with your customer, LoanTPV recordings serve to eliminate ambiguity and the potential for misunderstanding between the lender and the borrower.

LoanTPV uncovers any ambiguities and verifies borrower’s clear understanding of terms and conditions.

Professional
Representatives

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Highly trained to handle calls with precision in accordance with all legal requirements for the lending industry.

Customer-
Friendly Scripts

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We work with each client to customize easy-to-understand scripts, that are fully compliant with both federal and state lending regulations.

Verification
Recordings

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Each loan verification is recorded in its entirety utilizing the latest technologies.

Quality
Assurance

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Quality assurance representatives review recordings and provide report summaries for LoanTPV verifications.

Inbound
Call Centers

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US-based, professional agents at multiple inbound call centers for immediate LoanTPV verifications.

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How does LoanTPV work?

LoanTPV is not an additional service, but the crucial last step before closing with your client and any release of funds.

LoanTPV process chart

LoanTPV verifies the loan’s key terms and conditions in these steps:

  1. Client participates in a recorded phone call with a LoanTPV agent.
  2. Agent will confirm the borrower’s identity and authority to enter into the new loan agreement.
  3. The agent will then confirm, during a recorded process, that the borrower received the loan documents, has had time to review them, and that he/she clearly understands them and agrees to the terms and conditions of the loan. Our agents will review the key terms and highlight specific conditions that have historically developed into points of contention so as to reduce the likelihood of issues in the future.
  4. These interviews are recorded and archived for future reference at any time.

Our technically superior solutions give you greater analytical insight and the best TPV value in the industry.

We leverage our technology and utilize our professional talent to bring the proper mix of expertise, insight and value to every LoanTPV opportunity.

Real-time data access coupled with up-to-the-minute recordings and archives, give you the top-level insight needed to track progress and fine tune your business.

Learn More

What does LoanTPV cost and how do we get started?

LoanTPV standard pay-as-you-go pricing is based on the complexity, value and technology required for the agreement verification. If you have a special case or high-volume opportunity, contact our LoanTPV experts to discuss developing a customized plan and price that fits your needs and your budget.

LoanTPV pricing

Pay-as-You-Go pricing includes:

  • Custom Script Assistance
  • LoanTPV expertise and consultation
  • Outstanding Customer Service
  • Archived recordings utilizing professional, US-based staff
  • Multiple call center locations to service your account
Contact Us

Getting started is very easy!

Once your final script is approved, our professional staff will be trained to deliver the script, verify the terms and conditions of the agreement and uncover any misunderstandings. We can be verifying your new borrowers in a matter of days.

Call (888) 458-4TPV (878)

and press 1 to speak to a LoanTPV representative.

Frequently asked questions.

These are answers to a few of the most asked questions from lenders that are considering LoanTPV as the last step in their lending process. If you have additional questions, or need to talk to one of our representatives, we are ready to respond with all of the information you need.

Third-party verification (TPV) is a process where an independent party confirms that the customer is actually requesting a change or ordering a new service or product. Using a transfer or three-way phone call, a TPV service provider confirms the customer’s identity and asks if he/she is an authorized decision maker. The TPV agent then verifies the terms of the order.
In mortgage lending, TPV can be the last step in the closing process before the release of funds. The mortgage lender informs the borrower that they will participate in a recorded phone call with a LoanTPV agent, who will confirm the customer’s identity and authority to enter into the new loan agreement. The agent will then confirm, during a recorded process, that the borrower has received the loan documents, had time to review them and agrees to the terms and conditions of the loan.
Lenders today have to navigate a highly regulated and litigious environment. The opportunities for borrowers to make claims against their lender are constantly expanding. LoanTPV archived recordings are a powerful tool in establishing an affirmative defense against baseless claims.
Communication and transparency are cornerstones of good business. Despite the best efforts to communicate ALL relevant information clearly, there is often a misunderstanding somewhere along the way. Unfortunately, simple misunderstandings can grow into borrower dissatisfaction and frustration that can ultimately lead to major problems or, in some cases, formal proceedings. By documenting the terms and conditions of the loan with the borrower, LoanTPV recordings serve to eliminate ambiguity and the potential for misunderstanding between the lender and the borrower.
Getting started is very easy! Once your final script is approved, our professional staff will be trained to deliver the script, verify the terms and conditions of the agreement and uncover any misunderstandings. We can be verifying your new borrowers in a matter of days.
The process is quick, simple and straight forward. We can provide sample scripts that you can edit to develop your custom script. We engage all appropriate parties, such as your legal counsel, to review your script during development phase. Once it is completed and approved, we can have your script up and running within days.

We’re All About Relationships.

LoanTPV strategically partners with a wide range of world-class businesses to deliver complementary solutions within the lending industry. We are constantly mindful of building strong relationships with professionals that share our commitment to outstanding customer service. If you’re interested in becoming a partner with a fast growing business servicing the Mortgage, Student Loans and SBA Lending industries, contact us and we’ll show you the benefits that LoanTPV delivers.