The Last Step in Lending.
From Home loans to Student Loans
Custom-scripted live interactions verify a clear understanding of and agreement to loan terms.
Communication and transparency are cornerstones of good business.
Despite the best efforts to communicate ALL relevant information clearly, there is often a misunderstanding somewhere along the way. Unfortunately, simple misunderstandings can grow into borrower dissatisfaction and frustration that can ultimately lead to major problems or, in some cases, formal proceedings. By documenting the terms and conditions of the loan with your customer, LoanTPV recordings serve to eliminate ambiguity and the potential for misunderstanding between the lender and the borrower.
LoanTPV uncovers any ambiguities and verifies borrower’s clear understanding of terms and conditions.
Highly trained to handle calls with precision in accordance with all legal requirements for the lending industry.
We work with each client to customize easy-to-understand scripts, that are fully compliant with both federal and state lending regulations.
Each loan verification is recorded in its entirety utilizing the latest technologies.
Quality assurance representatives review recordings and provide report summaries for LoanTPV verifications.
US-based, professional agents at multiple inbound call centers for immediate LoanTPV verifications.
How does LoanTPV work?
LoanTPV is not an additional service, but the crucial last step before closing with your client and any release of funds.
LoanTPV verifies the loan’s key terms and conditions in these steps:
- Client participates in a recorded phone call with a LoanTPV agent.
- Agent will confirm the borrower’s identity and authority to enter into the new loan agreement.
- The agent will then confirm, during a recorded process, that the borrower received the loan documents, has had time to review them, and that he/she clearly understands them and agrees to the terms and conditions of the loan. Our agents will review the key terms and highlight specific conditions that have historically developed into points of contention so as to reduce the likelihood of issues in the future.
- These interviews are recorded and archived for future reference at any time.
Our technically superior solutions give you greater analytical insight and the best TPV value in the industry.
We leverage our technology and utilize our professional talent to bring the proper mix of expertise, insight and value to every LoanTPV opportunity.
Real-time data access coupled with up-to-the-minute recordings and archives, give you the top-level insight needed to track progress and fine tune your business.
What does LoanTPV cost and how do we get started?
LoanTPV standard pay-as-you-go pricing is based on the complexity, value and technology required for the agreement verification. If you have a special case or high-volume opportunity, contact our LoanTPV experts to discuss developing a customized plan and price that fits your needs and your budget.
Pay-as-You-Go pricing includes:
- Custom Script Assistance
- LoanTPV expertise and consultation
- Outstanding Customer Service
- Archived recordings utilizing professional, US-based staff
- Multiple call center locations to service your account
Getting started is very easy!
Once your final script is approved, our professional staff will be trained to deliver the script, verify the terms and conditions of the agreement and uncover any misunderstandings. We can be verifying your new borrowers in a matter of days.
Call (888) 458-4TPV (878)
and press 1 to speak to a LoanTPV representative.
Frequently asked questions.
These are answers to a few of the most asked questions from lenders that are considering LoanTPV as the last step in their lending process. If you have additional questions, or need to talk to one of our representatives, we are ready to respond with all of the information you need.
We’re All About Relationships.
LoanTPV strategically partners with a wide range of world-class businesses to deliver complementary solutions within the lending industry. We are constantly mindful of building strong relationships with professionals that share our commitment to outstanding customer service. If you’re interested in becoming a partner with a fast growing business servicing the Mortgage, Student Loans and SBA Lending industries, contact us and we’ll show you the benefits that LoanTPV delivers.